Know Before You Go

Policies and regulations

Airport Pick up and Returns

We no longer offer airport pickups or drop offs. We ask that our renters take Uber or Lyft to get to our office. In the past we have been able to do this service for our customers, but we are short staffed and do not have the availability to provide this service.

Cancellation Policy

1- Seven (7) days before rental date, refund 100% (Less $25.00 service charge)

2- Less than seven (7) days, NO REFUND

Please email cancellations to rental@utahrvrentals.com

Pets and Smoking

We DO NOT allow Pets or Smoking in our Rental units. If evidence is found of Pets or Smoking a cleaning fee will be charged to Renter. Pets or Smoking in Rental unit will void any cleaning package. 

Sunday Return Policy

Utah RV Rentals is closed on Sunday - allowing our employees the day off to worship and spend time with family. If your plans absolutely require you to return on Sunday, we can still accommodate you by appointment. Because we must bring in employees to assist in return of the vehicle, we charge a $150 fee for Sunday return. Sunday return time is 9 AM.

Location Restrictions

Utah RV Rentals does NOT allow any of our rental units to travel to BURNINGMAN art festival. A charge of $3000 will be charged to the card on file if found that unit went to BURNINGMAN. We restrict this location due to the dust, sand, and smoke that is associated with the location where the festival is held. It is very hard to clean the dust, sand and smoke out of the rental unit. Those elements clog the air vents, air filter and engine of the vehicle.
Utah RV Rentals does NOT allow any of our rental units to travel to MEXICO.

Damage & Repairs

Utah RV Rentals make an effort to have all rental units in working order. With that being said these are rental units. Scratches and dents are just normal wear and tear. There are times that rental units may be damaged and need repairs.  We strive to fix an issue in a timely manner. But because of the timing to receive parts, it might not be fixed right away.  If the damage is minimal we will continue to rent it out. If the damage affects the rental unit from going out we reserve the right to substitute another unit.

We respect our customers that are honest and inform us about damage or items that are needing repair. But that does not always happen and items do get missed. We do our best to repair/replace items that are visibly damaged. Customers are our best source to let us know what needs to be looked at.

Unfortunately items may break or stop working while a unit is out on a rental. If the issue is urgent, please contact the office. If after hours please contact the after hours contact number you are provided at checkout.

If there are items that you want to bring to our attention please email rental@utahrvrentals.com Subject: Repairs (unit#)

Why Us

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Pick Up

Family Owned &

Operated

Well Maintained

Vehicles

Well Equipped

Newer Units

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(801) 568-0660 | 1-888-881-0660

2788 West 7800 South West Jordan, Utah 84088

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